Retail · 01
NUMU Frontline AI Mystery Shopping
AI voice and video insights for service quality and continuous coaching. Used by 3,000+ frontline staff across retail and luxury networks.
Open cx.numuhq.comNUMU Group · Retail Intelligence
Retail performance,
made measurable.
Six AI-powered platforms across the retail journey — from shelf execution and price control to frontline coaching and customer engagement. Used by brands, networks and luxury operators in 50+ countries.
100K+
Points of sale
3,000+
Frontline staff on platform
50+
Countries served
15–25%
Lower operational losses
30–40%
Less manual reporting time
Used in production by
// NDA · names available after discovery
FMCG & tobacco operators
Multi-country
Grocery & hypermarket chains
MENA · CIS
Luxury & premium retail
GCC · EU
Fashion & apparel
Regional
F&B and QSR chains
Multi-country
Multi-brand distributors
Regional
The retail challenge
Why retail execution still misses the target.
Retail networks already run on POS, ERP and BI systems. What they don't run on is real, real-time signal from the store floor. Without it, shelf execution drifts, pricing leaks, audits run quarterly, and "service quality" stays a fragmented checklist.
Limited visibility into shelf execution
Planogram compliance, out-of-stocks, and SKU placement still travel through manual photo audits and spreadsheets.
Inconsistent pricing across stores
Price changes take days to roll out, and silent deviations cost margin every shift across the network.
Delayed issue detection
By the time field reports arrive, the lost sales, the unhappy customer, and the missed window are already behind you.
Fragmented field reporting
Every team has its own form, app, or messenger thread — and HQ ends up reconciling instead of deciding.
Weak control over retail standards
Service standards are documented but not enforced. Quality programs become quarterly events rather than a daily operating layer.
No measurable loop on customer experience
CX programs measure intent, not what actually happens at the shelf and at the counter. The signal that matters most rarely makes it back.
How NUMU's retail stack works
One operating layer, four moves.
Each NUMU retail platform follows the same architecture: capture real-world signal, understand it with AI, act through workflows, and measure the change. That's how ad-hoc audits become a continuous operating layer.
01 / Capture
From shelf, voice, and screen.
Audio badges, fixed and mobile cameras, in-store sensors, planogram checks, live price feeds, POS streams — production-grade capture, not occasional audits.
02 / Understand
AI scoring against your standards.
Voice and video analytics, image recognition, anomaly detection — scored against your planograms, price rules, service guidelines and brand book.
03 / Act
Tasks, alerts, coaching.
The platform issues field tasks, triggers price corrections, schedules coaching nudges, and pushes loyalty offers — closing the loop where work actually happens.
04 / Measure
KPIs by store, region, brand.
Role-based dashboards for ops, marketing, HR and finance. Every metric is traceable to an underlying interaction — defensible for audits and budget conversations.
The retail platforms
Six platforms across the retail journey.
Each platform deploys stand-alone and integrates with the rest of the stack. Pick a single pilot — or run the full retail operating layer.
Retail · 02
Shelf Compliance & Price Intelligence
Monitor shelf execution and price compliance in real time. Photo-based verification, automated tasks, and audit-ready reports.
Read productRetail · 03
Pricing Automation Platform
Centralize pricing operations, enforce rules across channels, and push updates in minutes — protecting margins with full audit trail.
Read productRetail · 04
Wallet Pass Engagement Platform
Reach customers in Apple Wallet and Google Wallet with personalized, real-time campaigns and measurable loyalty programs.
Read productRetail · 05
Field Intelligence Platform
Real-time visibility into field-team activity. Photo verification, geo-located tasks, and a single source of truth for execution.
Read productRetail · 06
Frontline Engagement Program
Convert quality data into coaching, motivation, and rewards — turning service quality from a checklist into a culture.
Read productWhere it runs
Retail formats served.
The retail stack is format-agnostic — deployed in chains, flagship stores, single-brand networks, and franchised operations. Below, the most common formats in production.
Integration
Plugs into the stack you already run.
The retail platforms ship with reference connectors for the systems retail operations already rely on. Anything custom is added during deployment — we operate on top of your existing data and don't ask you to rip-and-replace.
POS systems
ERP (SAP, MS Dynamics, 1C)
Planogram tools
BI / data warehouse
CRM & loyalty
Wallet (Apple / Google)
HRIS
Workforce management
Image recognition vendors
Mobile field-team apps
Operate on top of your stack ·
no rip-and-replace
Engagement & pricing
Three ways to start with NUMU Retail.
From a single pilot store to a multi-year network program. Pricing is custom, scope-driven, and shared in writing after discovery — tied to network size, geographies, and the platforms in scope.
01 / Discovery
Complimentary
Scoping & fit session.
Format
60–90 min · remote or on-site
A working session with our retail team to understand your stores, brands, and current ops stack.
- Use-case mapping for shelf, price, frontline
- Reference walkthroughs from retail deployments
- High-level scope draft and next steps
02 / Pilot
Most common
Single-store or single-region pilot.
Timeline
4–8 weeks · one platform, one segment
Real production deployment at limited scope — measurable retail outcome before committing to network-wide rollout.
- Pilot store cluster or one product line
- Integrations with POS, ERP, planogram
- KPI baseline and outcome targets up-front
- Typically a fixed-fee pilot
03 / Rollout
Multi-year
Full retail network rollout.
Timeline
3–6 months to full · ongoing
Network-wide retail operating layer with continuous operation, support, and platform evolution as you scale.
- Multi-country, multi-format coverage
- Annual platform license + services
- Roadmap input and joint development
- Dedicated retail customer success
Custom, scope-driven ·
shared in writing after discovery
· NDA on request
Working with NUMU on retail
Make retail execution as measurable as e-commerce.
A working session with our retail team to map your operation against the NUMU stack — and outline the shortest path to deployment. From a single pilot store to a multi-year program.