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Cases · production deployments

How NUMU shows up in production.

Where our platforms run, what they replaced, what changed. Most clients are under NDA — what follows is what we can share with attribution and customer permission. Anonymized references are described by sector and scale, with names available after discovery.

Filter:
3,000+
Frontline staff on platform
96%
Shelf compliance
2.5×
Wallet pass redemption
+30%
Enforcement efficiency
95%+
Paperless operations
Case 01 · Frontline AI

A continuous coaching loop for 3,000+ frontline employees.

Philip Morris International · NUMU Frontline AI · cx.numuhq.com

From manual mystery-shopper audits to a measurable, AI-powered coaching system.

Philip Morris International replaced fragmented mystery-shopper programs and field audits with NUMU's voice and video analytics platform. The system listens to in-store interactions, scores them against a unified Quality-of-Service standard, and converts each contact into a coaching opportunity — without adding manual review work. The result: service quality became a daily practice, not a quarterly event.

  • Unified Quality of Service Score (0–100) replacing fragmented checklists.
  • Best-practice library and "live brief" assembled from real interactions.
  • Incentive program tied directly to evidence-based scores.
Open cx.numuhq.com Read product page
Case 02 · Shelf Compliance & Price Intelligence

From quarterly audits to a daily operating layer.

Multi-country retail network · grocery format · 50K+ POS

Manual audits replaced by continuous AI monitoring across thousands of stores.

A multi-country grocery network deployed NUMU Shelf Compliance & Price Intelligence across its store base. Photo-based verification and AI scoring against planograms replaced quarterly mystery-shopper and field-audit programs. Pricing variance was detected in hours instead of weeks, and field teams started working from a single prioritized task list rather than fragmented messengers and spreadsheets.

  • Unified shelf and price scorecard across every outlet.
  • Field tasks issued automatically, with photo evidence on closure.
  • Procurement and brand teams aligned around one defensible KPI source.
Read product Discuss your network
Case 03 · Wallet Pass Engagement

From email coupons to always-on wallet engagement.

Multi-brand retail group · loyalty modernization · GCC & CIS

A wallet-first engagement layer across brands and geographies.

A multi-brand retail group replaced fragmented email promotions and paper loyalty cards with NUMU Wallet Pass. Customers added passes from email, SMS, in-store QR, and in-app — and stayed connected through real-time offer updates pushed to their lock screen. Marketing regained visibility into the actual install-redeem funnel; finance saw the campaign cost line drop.

  • One platform across multiple brands and geographies.
  • Pass updates after install — change offer, balance, or expiry live.
  • Bi-directional sync with loyalty engine and CDP.
Read product Discuss your loyalty program
Case 04 · Smart City · Administrative Enforcement

From paper-based enforcement to a fully digital case lifecycle.

Municipal enforcement agency · MENA region · multi-category

Violations captured, classified, paid — without paper.

A municipal enforcement agency replaced its paper-based violation lifecycle with NUMU Administrative Enforcement. Cameras, mobile devices and ALPR streams feed a single case engine; notices, adjudication and payment run through integrated digital workflows. Citizens self-serve through a portal; staff workload dropped while collections and compliance went up.

  • End-to-end violation lifecycle in one platform.
  • Digital adjudication with role-based access and audit trail.
  • Citizen self-service portal for payments and appeals.
Read product Discuss your agency
Working with NUMU

See what your kind of network looks like deployed.

A scoping session with our team is the fastest way to get reference walk-throughs of comparable deployments under NDA — and an outline of the shortest path to your own production rollout.

Book a scoping session contact@numuhq.com