Privacy Statement.

1. Who we are

LLC «NO NAME SOFTWARE FZCO»
Dubai Silicon Oasis, DDP, Building A1
Dubai, United Arab Emirates
Contact: LinkedIn contact@numuhq.com

We are the data controller for personal data collected through the websites we operate, including numuhq.com and cx.numuhq.com.

2. What data we collect

Information you give us

• Contact form submissions — name, email, company, role, country, your message and the products or engagement type you select.
• Email correspondence — the messages you send to contact@numuhq.com or other addresses we publish.
• Working-session inputs — information you choose to share during scoping sessions, demos, or pilots.

Information collected automatically

• Technical data — IP address (truncated), browser type, device class, language, referrer.
• Usage analytics — pages visited, time on site, traffic source (only if you accept analytics cookies).
• Cookie preferences — your stored consent choices (essential / analytics / marketing).

We do not collect special-category data (race, religion, health, etc.) through our public websites.

3. How we use your data

• To respond to your inquiries and route them to the right team internally.
• To prepare scoping sessions, demos, proposals, and commercial documentation.
• To improve site usability, fix issues, and analyze aggregate traffic patterns.
• To send commercial communications, only with your prior, specific consent.
• To comply with legal obligations and protect against fraud or misuse.

4. Legal basis for processing

We rely on the following legal bases under UAE and applicable international privacy law:

• Consent — for marketing communications and non-essential cookies.
• Legitimate interest — for responding to your inquiries, improving the site, and protecting our infrastructure.
• Contract — for processing necessary to enter into and perform agreements with you.
• Legal obligation — for tax, compliance, and regulatory record-keeping.

5. Cookies

We use cookies and similar technologies as described in the consent banner on first visit. Three categories:

• Essential — required for the site to function (e.g. storing your consent preferences). Cannot be disabled.
• Analytics — help us understand how visitors use the site (anonymized).
• Marketing — campaign attribution and personalized communications.

You can change your cookie preferences at any time. Cookie choices are stored in your browser's local storage and apply only to this site and device.

6. How we share data

We do not sell personal data. We share data only in the following cases:

• Service providers — infrastructure hosting, email delivery, analytics — bound by confidentiality and data-processing agreements.
• Within the NUMU HQ — between LLC «NO NAME SOFTWARE FZCO» and any affiliated entities, for the purposes described above.
• Legal requirements — if required by applicable law, regulation, or legal process.
• Business transfers — in connection with a merger, acquisition, or reorganization, with the same privacy commitments.

7. International transfers

Our infrastructure operates primarily in the UAE and EU. If we transfer your data outside these regions, we use appropriate safeguards (standard contractual clauses, adequacy decisions, or comparable measures).

8. Data retention

• Inquiry data — kept for up to 24 months after last contact, unless ongoing commercial engagement requires longer.
• Commercial records — kept for the duration required by applicable tax and corporate law (typically 7 years).
• Analytics — aggregated and anonymized after 26 months.

9. Your rights

Depending on your jurisdiction, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Restrict or object to certain processing.
• Withdraw consent at any time (does not affect prior lawful processing).
• Lodge a complaint with your local data-protection authority.

To exercise any of these rights, contact us at contact@numuhq.com. We respond within 30 days of receipt.

10. Security

We apply industry-standard technical and organizational measures: encryption in transit, role-based access control, regular access reviews, incident response procedures, and ongoing security training for our team. We do not guarantee absolute security, but we take it seriously.

11. Changes to this statement

We may update this Privacy Statement to reflect changes in our practices or in applicable law. The "Last updated" date above shows when it was last revised. Material changes will be communicated via the website.

12. Contact

Questions about this statement or about how we handle your data? Email contact@numuhq.com or write to:

LLC «NO NAME SOFTWARE FZCO»
Dubai Silicon Oasis, DDP, Building A1
Dubai, United Arab Emirates